Reference

Terms and Conditions for Your velbet Account

These terms set out what you agree to when you open and use your velbet account — covering deposits through DANA, OVO, and GoPay, how we handle your data, and what applies based on your region.

Applies to all account holdersCovers DANA, OVO, GoPay useRegion-dependent accessUpdated when policies changeContact us with any question
velbet Terms and Conditions for Your velbet Account
HOW WE OPERATE

Account Security and Data Handling

We keep your account data and transaction records in line with our data retention policy. Here is how we handle the four areas that matter most to your account.

Data Retention We retain account and transaction data for as long as your account is active and for a reasonable period after closure. You may request a summary of what we hold by contacting support.
Account Security Your account is protected by a verified login path — OTP confirmation is required for new device access. If you suspect unauthorised access, contact live chat immediately to freeze your account.
Cookie and Session Use We use session cookies to keep you logged in across mobile and browser. No third-party advertising cookies are placed without your consent, and you can clear them through your browser settings.
Requesting Changes To update your registered wallet — for example switching from OVO to GoPay — submit a request through account settings. Identity verification applies before any wallet change is processed.
REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat icon on any page of the site. Our support team responds around the clock — ask about account terms, wallet verification, or access conditions in your region.
Email Support Send a detailed query to our support address found in your account settings. Useful for written records when you need a formal response about terms or account decisions.
Account Help Centre Your account dashboard links to a help section covering common questions about these terms, wallet linking for DANA, OVO, and GoPay, and how to request a data review.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed, live chat is the fastest route.

These terms apply wherever access is permitted under local law. Players in Yogyakarta, Batam, and other Indonesian regions are subject to the same conditions, with access dependent on local legal eligibility.

A name mismatch triggers a manual identity check before your withdrawal is released. Contact support with your account details and wallet confirmation to resolve it — it usually takes one exchange to clear.

No. Your account is strictly personal. Transferring access, sharing credentials, or allowing another person to operate your account breaches these terms and may result in suspension.

We post a notice on your account dashboard before any update takes effect. Continuing to use your account after the notice period means you accept the revised terms as they stand.

Send a request through email support or live chat. Include your registered account name and the wallet you use — DANA, OVO, or GoPay — so we can locate your records and respond promptly.

We contact you through your registered details before taking permanent action. Temporary holds for unusual activity may apply immediately, but we will follow up with an explanation and next steps.